Shipping Policy

Shipping & Delivery

Orders are typically processed within 2–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time is 3–7 business days after shipment. Delivery times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances outside of our control.

Order Changes

Once an order has been processed or shipped, we cannot change or cancel the order, including changes to items or shipping addresses.

If you notice an error in your shipping address, please contact us as soon as possible. We can update the address only if the order has not yet been shipped. (info@taoi.co)

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. TAOI is not responsible for orders delivered to an incorrectly entered address. Replacement or refund requests for incorrect addresses will be reviewed on a case-by-case basis.

Lost or Missing Packages

If your tracking has not updated for an extended period or your package appears to be lost in transit, please contact us and we will assist with the carrier investigation.

For packages marked Delivered by the carrier but reported missing or stolen, customers should first contact the carrier and check with household members, neighbors, or the delivery location. TAOI cannot guarantee replacement or reimbursement for packages confirmed as delivered.