Terms of Service

TERMS OF SERVICE

Last Updated: September 2026

OVERVIEW

This website is operated by WuMei East Coast LLC under the brand name TAOI. Throughout the site, the terms “TAOI,” “we,” “us,” and “our” refer to WuMei East Coast LLC and the TAOI brand, as applicable.

By visiting our website, using our services, or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), together with any additional policies referenced on our website, including our Privacy Policy, Shipping Policy, Return Policy, and Subscription Policy.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not access the website, use our services, or purchase our products.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

We reserve the right to update, modify, or replace any part of these Terms by posting changes to our website. Your continued use of the website following the posting of changes constitutes acceptance of those changes, except where additional notice or consent is required by applicable law.

1. ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the consent of a parent or legal guardian where required.

You may not use our products, website, or services for any illegal or unauthorized purpose, nor may you violate any applicable laws or regulations.

You must not transmit viruses, malicious code, or any other harmful material through our website or services.

A violation of these Terms may result in suspension or termination of your access to our services.

2. GENERAL CONDITIONS

We reserve the right to refuse service, limit purchases, suspend accounts, or cancel orders where reasonably necessary, including in cases of suspected fraud, unauthorized resale, misuse of promotions, abuse of our services, or violation of these Terms.

You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of our website, services, content, or materials without our prior written permission.

We reserve the right to modify, suspend, or discontinue any part of the website, service, product offering, or feature at any time, subject to applicable law.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, pricing, packaging, and other information displayed on our website are accurate.

However, product appearance, packaging, colors, dimensions, ingredients, features, or specifications may occasionally vary due to manufacturing updates, supplier changes, photography, lighting, or differences in device displays.

We reserve the right to modify product descriptions, packaging, specifications, pricing, availability, or features at any time without prior notice.

TAOI products and information provided on our website are intended for general wellness and personal care purposes unless otherwise expressly stated.

Information provided on our website is for general informational purposes and is not intended to constitute medical advice or replace consultation with a qualified healthcare professional.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless otherwise specifically authorized or required by applicable law.

Customers are responsible for reading and following all product instructions, warnings, cautions, ingredient information, and recommended usage directions before use.

If you experience irritation, discomfort, excessive heat, an allergic reaction, or any other unexpected reaction, discontinue use immediately.

If you are pregnant, have sensitive skin, have an underlying medical condition, or have concerns about whether a product is appropriate for you, consult a qualified healthcare professional before use.

4. PRICES AND AVAILABILITY

All prices are displayed in the currency indicated on our website and are subject to change without notice.

Product availability may change at any time.

We reserve the right to discontinue any product, promotion, discount, subscription offer, or service at any time.

Any offer made through our website is void where prohibited by law.

5. ORDERS

We reserve the right to accept, refuse, limit, or cancel any order.

We may limit or cancel quantities purchased per person, household, account, payment method, billing address, or shipping address.

We may also limit or cancel orders that, in our reasonable judgment, appear to involve fraud, unauthorized resale, commercial redistribution, payment irregularities, or misuse of promotional offers.

If we modify or cancel an order, we may attempt to notify you using the email address, billing information, or phone number provided at checkout.

You agree to provide current, complete, and accurate billing, shipping, payment, and contact information for all purchases.

You are responsible for ensuring that all order information is correct before submitting your order.

6. PAYMENT

By submitting payment information, you represent that you are authorized to use the payment method provided.

Payments may be processed through Shopify and other third-party payment providers available through our store.

We reserve the right to cancel or hold an order if payment cannot be verified or if fraudulent or unauthorized activity is suspected.

7. SHIPPING AND DELIVERY

Orders are processed and shipped according to our Shipping Policy.

Shipping and delivery dates are estimates only and are not guaranteed.

Delivery may be affected by carrier delays, weather, holidays, customs processing, incorrect addresses, transportation disruptions, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Once an order has been shipped, address changes may no longer be possible.

TAOI is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer, except where required by applicable law.

For information regarding processing times, shipping estimates, incorrect addresses, lost packages, and delivery issues, please review our Shipping Policy.

8. RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, exchanges, damaged products, and other post-purchase requests are governed by our Return Policy.

Eligibility for a return, refund, replacement, or exchange may depend on the product, condition of the item, reason for the request, and time elapsed since delivery.

Nothing in these Terms limits any consumer rights that cannot legally be waived or excluded.

9. SUBSCRIPTIONS AND AUTOMATIC RENEWAL

Certain TAOI products may be available through recurring subscription plans powered by Shopify Subscriptions.

By purchasing a subscription, you authorize recurring charges to your selected payment method according to the price, billing frequency, and terms displayed at checkout.

Your subscription will automatically renew until canceled unless otherwise stated at the time of purchase.

Subscription pricing, discounts, delivery frequency, and applicable terms will be displayed before you complete your subscription purchase.

Customers may manage their subscriptions through the customer account or subscription management options made available through our store, including available options to modify, skip, pause, resume, or cancel a subscription.

Cancellation stops future subscription renewals. Canceling a subscription does not automatically cancel or refund an order that has already been processed, fulfilled, or shipped.

Subscription discounts and benefits apply only while the applicable subscription remains active.

We reserve the right to modify subscription products, pricing, discounts, benefits, or terms, subject to applicable law and any notice requirements.

Additional subscription and cancellation terms may be presented during checkout or through your customer account and form part of your subscription agreement.

10. PROMOTIONS AND DISCOUNT CODES

Promotional offers, discount codes, gifts, referral offers, subscription discounts, and other promotions may be subject to additional terms and eligibility requirements.

Unless otherwise stated, promotional offers:

  • Cannot be redeemed for cash;

  • May not be combined with other promotions;

  • May be limited to one use per customer;

  • May have expiration dates; and

  • May be modified or discontinued at our discretion, subject to applicable law.

We reserve the right to cancel orders or promotions involving suspected fraud, misuse, manipulation, or unauthorized distribution of promotional codes.

11. THIRD-PARTY TOOLS AND SERVICES

Our website may provide access to third-party services, applications, payment providers, tools, integrations, social media platforms, or other services that we do not own or control.

These third-party services may be subject to their own terms, policies, and privacy practices.

We are not responsible for third-party websites, products, services, content, security practices, or transactions except where liability cannot legally be excluded.

Your use of third-party services is subject to the applicable third party’s terms and policies.

12. THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

We do not control and are not responsible for the accuracy, content, privacy practices, products, services, or policies of third-party websites.

You should review the applicable policies and terms of third-party websites before conducting transactions with them.

13. USER REVIEWS, FEEDBACK, AND SUBMISSIONS

If you voluntarily submit reviews, photographs, videos, testimonials, comments, ideas, suggestions, feedback, or other content to TAOI, you represent that you have the right to submit that content.

You agree that your submissions will not:

  • Violate another party’s intellectual property, privacy, publicity, or other rights;

  • Contain unlawful, defamatory, abusive, obscene, deceptive, or harmful material;

  • Contain malicious software; or

  • Misrepresent your identity or relationship with TAOI.

Unless otherwise agreed in writing, by voluntarily submitting content to us, you grant WuMei East Coast LLC and TAOI a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, display, distribute, translate, and otherwise use such content in connection with our business, website, social media, marketing, advertising, and promotional activities, subject to applicable law.

We reserve the right, but have no obligation, to monitor, edit, reject, or remove user-submitted content.

14. PERSONAL INFORMATION

Your submission, collection, and use of personal information through our website are governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how personal information is collected, used, stored, and shared.

15. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, discounts, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct errors, update information, modify listings, or cancel affected orders at any time, including after an order has been submitted, subject to applicable law.

16. INTELLECTUAL PROPERTY

All content associated with TAOI, including but not limited to the TAOI name, TAOI branding, TA☯I logo, 道一 branding, trademarks, trade dress, product names, packaging designs, product designs, artwork, photographs, videos, graphics, illustrations, written content, website design, marketing materials, slogans, and other creative materials, is owned by or licensed to WuMei East Coast LLC unless otherwise stated.

These materials are protected by applicable intellectual property laws.

No TAOI content may be copied, reproduced, modified, distributed, published, displayed, sold, licensed, commercially exploited, or used to create derivative works without our prior written authorization.

Nothing contained on our website grants any license or right to use any trademark, copyright, trade dress, design, or other intellectual property belonging to WuMei East Coast LLC or TAOI.

Unauthorized use of our intellectual property may result in legal action.

17. PROHIBITED USES

You may not use our website, services, or content:

  • For unlawful or fraudulent purposes;

  • To violate any applicable law or regulation;

  • To infringe intellectual property rights;

  • To violate privacy or publicity rights;

  • To submit false, deceptive, or misleading information;

  • To transmit viruses, malware, or harmful code;

  • To spam, phish, scrape, crawl, harvest, or improperly collect information;

  • To interfere with or circumvent website security;

  • To impersonate another person or entity;

  • To attempt unauthorized access to our systems;

  • To engage in fraudulent or unauthorized transactions; or

  • To interfere with the operation of our website or services.

We reserve the right to terminate or restrict access for violations of these Terms.

18. DISCLAIMER OF WARRANTIES

We do not guarantee that access to our website or services will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that information made available through our website will always be complete, current, or free from errors.

To the maximum extent permitted by applicable law, our website, services, and related content are provided on an “as is” and “as available” basis without warranties not expressly provided by us.

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, WuMei East Coast LLC, TAOI, and their owners, members, officers, directors, employees, affiliates, agents, contractors, manufacturers, suppliers, service providers, licensors, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to:

  • Your use of or inability to use our website or services;

  • Your purchase or use of our products;

  • Website interruptions or errors;

  • Third-party services;

  • Loss of data;

  • Loss of revenue or profits; or

  • Any other matter relating to our website, products, or services.

Where applicable law does not permit certain limitations or exclusions of liability, our liability will be limited only to the maximum extent permitted by law.

Nothing in these Terms excludes liability that cannot legally be excluded.

20. INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless WuMei East Coast LLC, TAOI, and their owners, members, officers, directors, employees, affiliates, agents, contractors, manufacturers, suppliers, licensors, and service providers from third-party claims, liabilities, damages, losses, costs, and reasonable attorneys’ fees arising from:

  • Your violation of these Terms;

  • Your violation of applicable law;

  • Your misuse of our website or services; or

  • Your violation of another party’s rights.

21. EVENTS BEYOND OUR CONTROL

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fires, floods, labor disputes, carrier disruptions, transportation delays, supply chain interruptions, government actions, customs delays, power outages, internet disruptions, public health emergencies, or other events beyond our reasonable control.

22. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue to remain valid and enforceable.

23. TERMINATION

These Terms remain effective unless terminated by you or by us.

You may stop using our website or services at any time.

We may suspend or terminate your access to our services if we reasonably believe you have violated these Terms.

Any rights, obligations, or liabilities incurred before termination will survive termination where applicable.

24. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return Policy, Subscription Policy, and other policies posted on our website, constitute the agreement between you and WuMei East Coast LLC regarding your use of TAOI’s website, products, and services.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

25. GOVERNING LAW

These Terms and any separate agreements through which we provide products or services will be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws or other applicable laws require otherwise.

26. CHANGES TO THESE TERMS

We reserve the right to update, revise, modify, or replace these Terms at any time.

The current version will always be available on this page.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of our website or services following the effective date of updated Terms constitutes acceptance of those changes, except where additional consent is legally required.

27. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

TAOI
Operated by WuMei East Coast LLC
Email: info@taoi.co