RETURN & REFUND POLICY

Last Updated: September 2026

We want you to feel confident shopping with TAOI. Please review our return and refund policy below.

30-Day Returns

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the product must be unused and in its original condition. Proof of purchase is required.

TAOI heating patches are single-use products. Once an individual sealed pouch has been opened, the patch cannot be reused or returned to its original unused condition. Therefore, any patch with its individual sealed pouch opened is not eligible for return.

If the outer box has been opened but the individual patch pouches remain sealed and unused, the product may still be eligible for return, subject to inspection.

To request a return, please contact us at info@taoi.co with your order number and reason for the return.

Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide return instructions and the applicable return address.

Return Shipping

For returns due to a change of mind or other reasons not related to a product defect or fulfillment error, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless required by applicable law.

If you received a defective, damaged, or incorrect item, TAOI will cover the reasonable cost of the approved return or provide another appropriate resolution.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or incorrect, contact us at info@taoi.co as soon as possible with your order number and, when applicable, photos showing the issue.

We will review the request and determine the appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

We cannot accept returns for:

• Patches whose individual sealed pouches have been opened;

• Used products;

• Gift cards;

• Items marked as final sale; or

• Products that are not returned in their original condition for reasons unrelated to a product defect.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Exchanges

We do not currently process direct exchanges.

If you would like a different item, you may return an eligible product in accordance with this policy and place a new order separately.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Shipping charges and return shipping costs are not refundable unless the return results from a defective, damaged, or incorrect item or reimbursement is otherwise required by law.

Subscription Orders

Canceling a TAOI subscription stops future subscription renewals but does not automatically cancel or refund an order that has already been processed, fulfilled, or shipped.

Any subscription order that has already been processed is subject to this Return & Refund Policy.

Subscription cancellations are also subject to the Subscription Policy displayed through our Shopify checkout and customer account.

Contact Us

For return or refund questions, please contact:

TAOI
Operated by WuMei East Coast LLC
Email: info@taoi.co